Should any product need to be repaired or replaced, whether or not the warranty period is still valid, please fill out an RMA Request Form to be assigned an RMA number. The RMA number that has been issued can be used to check the status of your products. Customers need to provide the following information on the RMA Request Form: Company name, address, contact person, telephone, fax, email, product number and description of how the product was defective or damaged.
ALT’s technical support department will assign a RMA number once they have received your RMA request form. All products must be return within 30 days of when the RMA number is assigned. A copy of an original invoice number and receipt must be attached and brief description of how the product is defective. Please do not ship out merchandise to be returned without getting an RMA number first. Note: ALT has the right not to ship back any return items without an RMA number. ALT technical support will test all products according to your description. But if within testing ALT finds that the product is not defective we will charge for testing and shipping fees.
Note: If when in delivery of return items the products are damaged or stolen the customer full responsibility for those given items. Please choose a more well known carrier for your shipping to decrease the possibility of the problems mentioned.
All products are offered with a full three year warranty from the date of purchase. ALT promises to replace all products that are defective. The warranty does not include man made damage, illegal use, altering devices, parts changing, add on’s, natural disasters, and repacking of the products. Also all products that do not conform to ALT RMA standards will be rejected, with all shipping charges being the customer’s responsibility.
Without Warranty Coverage
For all products that exceed the warranty period, we will provide a fair and suitable repair charge and shipping fee. ALT will not repair any damaged items if they are man-made, altered, or have add on’s. Note: ALT have the right not to repair any discontinued items.
Overseas Customer Repair Policy’s
In order to avoid import taxes or charges when returning items, please be sure to write “return for repair” on all packaging and receipts. This will ensure a faster customs clearance. ALT will not issue a new product for your damaged items. We are only responsible for repairing; all shipping and taxes are the full responsibility of the customer.